Free UK delivery on orders over £15
Free UK delivery on orders over £15
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Delivery & Returns

Delivery methods

We use the 2nd Class Royal Mail service to deliver your products to the UK, which costs £2.95. You will receive your parcel approximately 3-5 working days after the order has been placed. We offer FREE delivery on UK orders over £15.

We use the Europe Standard Royal Mail service to deliver your products to European countries. This service starts from £4.50, and the exact delivery rate will be calculated at checkout as it varies according to the weight of your parcel. Your will receive your parcel approximately 3-7 working days after the order has been placed.

Returns

If you would like to return your product(s) for any reasons, you may do so within 21 days from the day on which you acquire the product(s). Please notify us by email at hello@complicitea.com. The product(s) you return must be in saleable condition, in its original and undamaged packaging. We'll process your return within 5 working days and refund you the product(s) within 14 days from the day we have received the product(s) back from you. You will find all instructions on how to return your product(s) in the copy of your order confirmation inside your parcel. 

Our return address is:

COMPLICITEA LTD, returns dpt
69 Burnelli Building,
352 Queenstown Road
SW11 8NG - London
United Kingdom

Please visit our Terms & Conditions at https://complicitea.com/pages/terms-conditions page for more information.

Amend your order

If you would like to change or cancel your order, or if you have any questions, please email us at hello@complicitea.com stating your order reference. 

A member of COMPLICI.TEA team will get back to you, and we will try our best to amend your order. Please note that once your order has been dispatched, we won't be able to make any amendments.