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Terms & Conditions

1. Introduction

Welcome to our Website. As we can accept your order and make a legally enforceable agreement without further reference to you, please read carefully these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with.

We may change, update or amend these Terms and Conditions from time to time. Any change will take effect once they are posted on the website and your continued use of our website will imply your acceptance of these Terms and Conditions that apply at such time.


2. Application

These Terms and Conditions will apply to the purchase of the Products and/or Services by you (the Customer or you). The Terms and Conditions also apply on your use of the Website.

This Website is owned by COMPLICITEA LTD, a company registered in England and Wales under number 12905607 whose registered office is at 71-75 Shelton Street, WC2H 9JQ and VAT registration number is 359629058, with email address; (the Company or us or we).


By ordering any of the Products and/or Services provided through the website and proceeding by your use of the website, you agree to be bound by these Terms and Conditions. You can only purchase the Products from the Website if you are eligible to enter into a contract and are at least 18 years old. If you don't agree to these Terms and Conditions, please don't access or use the Website, or place any any order.


3. Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

Contract means the legally-binding agreement between you and us for the supply of the Products and/or Services;

Delivery Location means the Company's premises or other location where the Products are to be supplied, as set out in the Order;

Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

Products means the products advertised on the Website that we supply to you of the number and description as set out in the Order;

Order means the Customer's order for the Products from the Company as submitted following the step by step process set out on the Website;

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

Website means our website on which the Goods are advertised.


4. Information about our Products

The description of the Products is as set out in the Website, brochures and other form of advertisement. The content that describes the Products has been written as accurately as possible, if there is anything you do not understand, or if you wish more information, please contact our customer service team via email at Any description and products images are for illustrative purposes only, and there may be slight discrepancies in the size and colour of the products supplied. Also, we cannot guarantee that your device used displays the colours reflecting the colours of the Products.

In the case of any Products made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

We make sure that the pricing displayed throughout the Website is correct. However if there is any error found we reserve the right to either cancel your Order or contact you to arrange a payment of any extra amount due or refund any over-payment made by you (as applicable). We also reserve the right to make any pricing amendment without notice.

All products displayed on the Website are subject to availability.

We can make change to the Products which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.


5. Your personal information

We retain and use all information strictly under the Privacy Policy (

We may contact you by using email or other electronic communication methods and by pre-paid post and you expressly agree to this.


6. Placing an order

The description of the Products in our Website does not constitute a contractual offer to sell the Products. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

In order to place an order, you are deemed to complete our online checkout process. Each step of the process allows you to check and amend any errors before submitting the Order. Please take the time to review your Order at each page of the process. It is your responsibility to use our order process correctly.

No contract exists between you and us for the sale of the Products until we have received your order and accepted it (at our discretion). Your order is accepted and a contract will be formed when we dispatch the Products and not before. A contract is not formed at the point of time the payment is taken from us, neither at the point of time you receive an email confirmation (Order Confirmation) from us acknowledging receipt of your Order.

You must ensure that the Order Confirmation is complete and accurate, and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.

By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information (ie the Order Confirmation). You will receive the Order Confirmation within reasonable time after placing the Order, but in any event not later than the delivery of any Products supplied under the Contract.

We may refuse to accept an order if there has been a pricing or Product description description error, if a Product ordered is not available, if you do not meet any eligibility criteria set out in these Terms and Conditions, or if we do not deliver in your area.

If we do not accept your order but your payment has been taken by us, we will refund your account with any amount that has been taken by us as soon as possible, but in any event no later than 30 days after your order is placed. We are not obliged to pay any additional amount as compensation for disappointment.

No variation of the Contract, whether about description of the Products, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Company in writing.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase the Products. We make no representation and accept no liability in respect of the export or import of the Products you purchase.

We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.


7. Price and Payment

The price of the Products and any additional delivery or other charges is that set out on the Website at the date the Order or such other price as we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of the Order.

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery fo the Products.


8. Delivery

We will deliver the Products to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more that 30 days after the day on which you place the Order.

In any case, regardless of events beyond our control, if we do not deliver the Products on time, you can (in addition to any other remedies) treat the Contract at an end if:

we have refused to deliver the Products, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Products or rejecting Products that have been delivered and, if you do this, we will (in addition to other remedied) without delay return all payments made under the Contract for any such cancelled or rejected Products. If the Products have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

If any Products form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the products of the character of the unit) you cannot cancel or reject the Order for some of those Products without also cancelling or rejecting the Order for the rest of them.

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of man and Channels Island. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

You agree we may deliver the Products in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

If you or your nominee fail, through no fault of ours, to take delivery of the Products at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Products will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Products before accepting them.


9. Risk and Title

Risk of damage to, or loss of, any Products will pass to you when the Products are delivered to you.

You do not own the Products until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Products still owned by you, in which case you must return them or allow us to collect them.


10. Withdrawal, returns and cancellation

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind without giving us a reason, and without incurring any liability.

This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below.


Right to cancel

Subject as stated in these Terms and Conditions, you can cancel this Contract within 21 days without giving any reason.

The cancellation period will expire after 21 days from the day on which you acquire, or third part, other than the carrier indicated by you, acquires physical possession of the last of the Products. In a contract for the supply of Products over time (ie subscriptions), the right to cancel will be 21 days after the first delivery.

To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear written statement setting out your decision (eg a letter sent by post or via email to and return the Products to us within this period of time. Your cancellation is then effective from the date your send us the e-mail or posted the letter to us. In any event, you must be able to show clear evidence of when the cancellation was made.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


Effects of cancellation in the cancellation period

Except as set out below, if you cancel this Contract, we will refund to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive of standard delivery offered by us).


Deduction for Products supplied

We may take a deduction from the refund for loss in value of any Products supplier, if the loss result of necessary handling by you (ie handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products ;eg it goes beyond the sort of handling that might be reasonable allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay the amount of that loss.



If we have not offered to collect the Products, we will make the refund without undue delay and no later than:

14 days after the day we receive back from you any products supplied, or

(if earlier) 14 days after the day you provide evidence that you have sent back the Products.

If we have offered to collect the Products or if no Products were supplied, we will make the refund without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

We will refund you using the same means of payment as you used for the initial transaction, unless you have expressly agree otherwise; in any event, you will not incur any fees as a result of the refund. Please note it is your responsibility to notify us of any changes to your card details.


Returning the Products

If you have received the products in connection with the Contract which you have cancelled, you must sent back the products at 69 Burnelli Building, 352 Queenstown Road, SW11 8NG - London without delay and in any event no later that 21 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Products before the period of 21 days has expired. You agree that you will have to bear the cost of returning the products, and any loss or damage to them during transit. We recommend you use a recorded or secure delivery method. If the products are lost or damaged during transit we may charge you, or not refund you, the amount that is attributable to the loss or damage.

When you return the Products to us, you must return them in their original packaging, you must take reasonable care of the Products while they are in your possession and not use them. We reserve the right to check the condition of the products you returned to us before issuing the refund to you.


Faulty or damages products on arrival

Any products that you return to us which you claim to be defective will be checked and verified by our team. Any products that have been returned to us but that are not found to be defective will be returned to you and we shall charge you for the return cost via your original payment method. We may hold the products until the full payment has been received.

We will replace any products that are damaged or defective, or refund you the amount you paid for the Products in question.

For the purpose of these Cancellation Rights, these words have the following meanings:

distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.


11. Conformity

We have the legal duty to supply the Products in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

Upon delivery, the Products will:

be of satisfactory quality'

be reasonable fit for any particular purpose for which you buy the Products which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgement) and be fit for any purpose held out by us or set out in the Contract; and

conform to their description.

It is not a failure to conform if the failure has its origin in your materials.


12. Successors and sub-contractors

Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contact. The Company will be liable for the acts of any sub-contractors who it chooses to help perform its duties.


13. Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond its reasonable control:

the party will advise the other party as soon as reasonably practicable; and

the party 's obligation will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.


14. Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our Privacy Policy (

For the purpose of these Terms and Conditions:

'Data Protection Laws' means any applicable law regarding to the processing of Personal Data, including, but limited to to the Directive 95/46/EC (Data Protection Directive) of the GDPR.

'GDPR' means the General Protection Regulation (EU) 2016/679. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR. We are a Data Controller of the Personal Data we Process in providing Products to you.

Where you supply Personal Data to us so we can provide Products to you, and we Process that Personal Data in the course of providing the Products to you, we will comply with our obligations imposed by the Data Protection Laws:

before or at the time of collecting Personal Data , we will identify the purposes for which information is being collected;

we will only Process Personal Data for the purpose identified;

we will respect your rights in r elation to your Personal Data; and

we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can email:


15. Excluding liability

The Company does not exclude liability for: (I) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Company's other legal obligations. Subject to this, the Company is not liable for (I) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Products wholly or mainly for its business, trade, craft or profession.


16. Governing law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.


Date updated 27/04/2021